Effective Date: 1st November 2023
1. Introduction
At Agromate, we strive to provide our customers with high-quality products and an excellent shopping experience. We understand that, on occasion, you may need to return a product or seek a refund. This Refund & Return Policy outlines the terms and conditions regarding refunds and returns for purchases made on our website, https://www.agromate.in/.
2. Eligibility for Refunds and Returns
- You are eligible for a return or refund within 14 days from the date of purchase.
- To be eligible for a return or refund, the product must be in its original condition, unused, and in the same packaging as you received it.
3. Refund Process
- To initiate a refund request, please contact our customer support team by referring to the contact details mentioned on our contact us page.
- Provide details of your purchase, including the order number and reason for the refund request.
- Once your request is received, we will review it and respond within 10 business days.
4. Return Process
- To initiate a return request, please contact our customer support team by referring to the contact details mentioned on our contact us page.
- Provide details of your purchase, including the order number and reason for the return request.
- If your return request is approved, we will provide you with instructions on how to return the product.
5. Refund and Return Conditions
- We will process your refund to the original payment method used during the purchase or any other alternative method suggested by the customer.
- Shipping costs and any additional charges, such as taxes or customs duties, are non-refundable.
- For returns, the cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part.
6. Refund and Return Exceptions
- Certain items, such as personalized or customized products, may not be eligible for returns or refunds. Please contact us for more information about such products.
7. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 3 days of receiving the item. We may request photographic evidence of the damage or defect.
- We will provide instructions for returning the damaged or defective product, and we will either replace the product or issue a refund, depending on your preference.
8. Cancellation of Orders
- You may cancel your order before it is shipped. Once your order has been shipped, our standard refund and return policy will apply.
9. Contact Us
If you have any questions or concerns regarding our Refund and return Policy, please contact our customer support team by referring to the contact details mentioned on our contact us page.
10. Changes to this Policy
Agromate reserves the right to amend or modify this Refund & Return Policy at any time. Any revisions will be effective upon posting the updated policy on this page, with the “Effective Date” noted.
Effective Date: 1st November 2023